Petory 日本語

Petory Terms of Use

Established: September 25, 2026
Last updated: September 25, 2026

This English translation is provided for convenience. If there is any difference, the Japanese version prevails.

These Terms of Use (these "Terms") set out the conditions for using the iPhone and Android app "Petory" and its related websites (together, the "Service") provided by Verdo Lab ("we", "us"). By using the Service, you agree to these Terms.

Article 1 (Scope)

  1. These Terms apply to all matters between you and us relating to your use of the Service.
  2. Any individual rules or notices we post in the Service form part of these Terms.

Article 2 (What the Service is, and veterinary care)

  1. The Service is for keeping daily health records for dogs and cats (weight, meals, water, toilet, medication, concerns, etc.) and putting them on a sheet (PDF) to show your veterinarian.
  2. The Service does not diagnose, decide on treatment, or judge whether something is an emergency. It is not a medical device (including veterinary devices) and does not replace examination or advice by a veterinarian.
  3. Records, summaries and the sheet shown in the Service are based on what you enter. We do not guarantee that they are accurate or complete.
  4. If you are worried about your pet's health, please talk to your veterinarian before recording. Do not treat anything the Service shows, or does not show, as a reason not to see a vet.

Article 3 (Accounts)

  1. You can start as a guest (anonymous) and later move to a Google or Apple account.
  2. You are responsible for managing the Google or Apple account you use and must not let others use, transfer or lend it.
  3. We are not liable for damage caused by poor account management or use by others, except in cases of our willful misconduct or gross negligence.
  4. As a guest, your records are tied to "this app on this device" and an anonymous account. You may lose access if you change or reset your device or delete the app, and we have no duty to restore them. Please move to a Google or Apple account to protect important records.

Article 4 (Minors)

Minors must have the consent of a parent or legal guardian to use the Service, including purchasing the paid plan. Children under 13 may not use the Service.

Article 5 (Paid plan "Petory Pro")

  1. We offer "Petory Pro", an auto-renewing subscription that unlocks some features of the Service. The included features and prices are shown in the app and the stores before purchase.
  2. The price is JPY 4,800 per year or JPY 530 per month (tax included). Current prices follow what the app and stores show and may differ by region.
  3. Purchases are made by in-app purchase through the App Store (Apple ID) or Google Play (Google account). You can check your purchase in the app under "More" (「もっと」) → "Petory Pro". After changing phones or reinstalling, use "Restore purchases" (「購入を復元する」) on the same screen to turn Petory Pro back on.
  4. First-time purchasers may be eligible for a 14-day free trial. Unless you cancel at least 24 hours before the trial ends, a paid subscription starts automatically when the trial ends and you will be charged.
  5. Subscriptions renew automatically, and the same amount is charged at renewal, unless you cancel at least 24 hours before the end of the current period.
  6. You can cancel anytime: on iPhone from subscription management in Settings, and on Android from "Subscriptions" in Google Play. After cancelling, Petory Pro remains available until the end of the period already paid.
  7. Deleting the app or your account does not cancel your subscription. Please cancel as described above. Deleting your account also does not delete purchase records kept by the App Store, Google Play and RevenueCat, which are needed for accounting and refunds.
  8. Refunds follow the policies of each store (App Store / Google Play). As a rule, we do not give separate refunds.
  9. Prices and content of the paid plan may change. For changes that are disadvantageous to you, we will give notice in advance in the app or on our website.

Article 6 (Your content)

  1. Rights to photos, text and other data you add to the Service ("Your Content") belong to you.
  2. We may use Your Content free of charge (including copying, transmitting and processing it) only as needed to provide, maintain and improve the Service (saving, syncing, backup, display, creating the sheet for the vet, etc.).
  3. You must only add content you have the right to use and must not infringe the rights of others.

Article 7 (Prohibited conduct)

When using the Service, you must not do any of the following:

  1. Violating laws or public order and morals
  2. Infringing the intellectual property, portrait, privacy or other rights of us or others
  3. Interfering, or risking interference, with the operation of the Service
  4. Unauthorized access or attempts at it
  5. Decompiling, disassembling or otherwise reverse engineering the Service
  6. Copying, modifying, redistributing or commercially using the Service without permission
  7. Any other conduct we reasonably consider inappropriate

Article 8 (Suspension)

  1. We may suspend your use of the Service or delete your account without notice if you breach these Terms, if your registered information is found to be false, or if we otherwise reasonably judge your use to be inappropriate.
  2. We are not liable for damage caused by such measures, except in cases of our willful misconduct or gross negligence.

Article 9 (Deleting data)

  1. You can delete your data and account anytime from "More" (「もっと」) in the app. If you use a Google or Apple account, you sign in again right before deleting. Records, photos and the account on the server are deleted immediately, and copies in backups are gone within 30 days. Deleted data cannot be restored.
  2. Guest data that has not been used for 365 days is deleted automatically.
  3. Details, including how to ask by email if you cannot open the app, are on the Delete Account & Data page.

Article 10 (Changes, interruption and end of the Service)

  1. We may interrupt all or part of the Service without notice for maintenance or updates, because of force majeure such as earthquakes, fire, power outages or network failures, or when we otherwise reasonably judge it necessary.
  2. We may change or end the Service. If we end it, we will in principle announce this in the app or on our website at least 30 days in advance.
  3. We are not liable for damage caused by measures under this Article, except in cases of our willful misconduct or gross negligence.

Article 11 (No warranty)

  1. The Service is provided "as is". We do not warrant that it is free from defects, errors, bugs or infringement, or that it is safe, reliable, accurate, complete or fit for a particular purpose.
  2. Records, notifications and the sheet for the vet help you keep records; they do not guarantee your pet's health or the result of any treatment.
  3. You are responsible for backing up Your Content. You can use "Export records" in the app.

Article 12 (Limitation of liability)

  1. If we are liable to you in connection with the Service, except in cases of our willful misconduct or gross negligence, our liability is limited to direct and ordinary damage actually incurred, up to the total fees you paid for the Service in the 12 months before the damage occurred (or JPY 5,000 if you use it for free).
  2. This does not exclude the Consumer Contract Act of Japan or other mandatory laws.

Article 13 (Anti-social forces)

You represent and warrant that you are not a member of an organized crime group or similar anti-social force and have no relationship with one.

Article 14 (Changes to these Terms)

  1. We may change these Terms under Article 548-4 of the Civil Code of Japan.
  2. We will announce the changes and their effective date in the app or on our website a reasonable period in advance.
  3. If you use the Service after the effective date, you agree to the changed Terms.

Article 15 (Notices)

We will contact you by showing notices in the app, posting on our website, or sending email to the address we have received. Notices take effect when shown, posted or sent.

Article 16 (Governing law and jurisdiction)

  1. These Terms are governed by the laws of Japan.
  2. The Tokyo District Court has exclusive jurisdiction as the court of first instance for any dispute relating to the Service.

Contact

  • Operator: Verdo Lab
  • Address: Wind Ebisu Bldg. 8F, 2-4-8 Ebisu-nishi, Shibuya-ku, Tokyo 150-0021, Japan
  • Email: contact@verdolab.com

For operator details, see the Legal Disclosure.